FREQUENTLY ASKED QUESTIONS
Is Pixar Putt in Sydney open?
Due to the stay-at-home orders issued for Sydney and uncertainty around the current COVID-19 outbreak, Pixar Putt will no longer proceed as planned in June/July 2021. All parties are working towards confirming new Sydney dates for later this year which will be announced soon. Existing ticket buyers are encouraged to retain their tickets as they will be valid for the new season. If patrons find they are unable to attend the new dates, once announced, Ticketek will be able to discuss all options.
Is Pixar Putt COVIDSafe?
By its very nature, Pixar Putt is physically distanced. The safety of patrons and staff is top priority and Pixar Putt will operate with a commitment to a COVID-Safe environment. Pixar Putt’s COVID-Safe measures include capped player numbers on the course; sanitiser stations located on-site; physical distancing measures everywhere possible; plus sanitising of all golfing equipment between users for every session each day.
What is Pixar Putt?
Pixar Putt is a themed pop-up mini-golf course made up of 18 fun and interactive holes, inspired by the stories, characters and icons from some of Pixar’s most beloved films including Toy Story, Onward, Finding Nemo, The Incredibles, Coco, Monsters, Inc., Ratatouille, A Bug’s Life, Wall-E, Inside Out, Up, Soul and others. Come and try out 9 or 18 holes of whimsical golfing fun.
Is Pixar Putt just for kids?
Pixar Putt is for everyone. The course is quirky, fun and a challenge for adults as well as kids.
What characters will be there?
No live characters will appear at Pixar Putt, but there is a photo opportunity with some Pixar favourite statues to check out, as you enter.
Do I need to bring anything?
We provide golf clubs, golf balls, score cards, pencils and hand sanitiser around the course. It is an outdoor event, so be sure to bring a water bottle and clothing that suits the temperature of the day - layers if it’s cool, or sunscreen and hat if it’s warm. And it is (mini-) golf, so there can be lots of standing! Be sure to wear comfortable shoes.
What happens when we arrive?
When you arrive, join the physically distanced queue and await your turn to check in at the Pixar Putt entrance ticket booth. There, you will have your tickets scanned and each person will collect a putter and ball - your group will receive a scorecard. From there, you can tee off and experience a “hole” new side to your favourite Pixar movies!
What if I’m running late?
If your tickets are valid for a session up to 1 hour before Last Entry please come along and await your turn to enter the event. However, if you arrive outside of your allocated time there may be delays assigning you a tee time, due to COVID-Safe capacity restrictions.
PLEASE NOTE: If you arrive late for the Final Session of the day, the course is unable to stay open any later than our approved opening times, so you may need to be re-allocated to a different day.
How long does the experience last?
9 holes usually takes around 45-60 minutes for a group of 4 people.
18 holes takes around 1.5 - 2 hours for a group of 4 people.
PLEASE NOTE: During busy periods, particularly weekends and evenings, there could be delays and it may take longer to play Pixar Putt.
How many people are required for a team?
Pixar Putt can be played by teams of 4 people or less, as is custom for mini-golf. And a minimum of 2 people is required to play. If you wish to book a larger group size, you are welcome to do so, but the entire group still needs to split into smaller teams of 4 people or less. Each team of 2, 3 or 4 people plays one hole at a time. Once the hole is complete, they move to the next hole as a team, maintaining their physical distance between themselves and teams in front and behind them.
Where can I buy tickets?
Tickets are available from pixarputt.com.au or at the Pixar Putt ticket booth, located at the entrance of the event. Please note ticket purchases at the event are subject to availability due to COVID-Safe capacity limits and all sales are Card Only.
How will my Pixar Putt tickets be delivered?
When pre-purchased via Ticketek, your tickets will be delivered as a text message to your nominated Mobile Phone. If needed, you will also find a link to your tickets at the very bottom of your Ticketek confirmation email.
At what age do I need a ticket for my child?
All children over the age of 3 years require a ticket.
What ages does a Junior/Child Ticket cover?
Junior/Child Tickets cover ages from 3 - 14 years. Players 15 years and older will require an Adult Ticket.
PLEASE NOTE: Children under 3 are welcome to join a family group/team, free of charge, however the course has not been designed to cater to this age group. Children under 3 will not be assigned their own putter (golf-club) or ball. You may wish to pair your under 3 child with a sibling, in order to share their putter and ball, to play some of the simpler holes but not the entire course. We ask parents/guardians of children under 3 to be mindful of other paying patrons on the course following behind your team, as children under 3 tend to take longer to complete a hole. Please remain aware and considerate in order to avoid holding up play for other paying patrons on the course.
Do I need to purchase a ticket to accompany my child?
Junior/Child ticket-holders must have at least one Adult ticket-holder with them per group at Pixar Putt at all times.
What does a Family Ticket include?
A Family Ticket includes play for either 2 x Adults and 2 x Juniors/Children OR 1 x Adult and 3 x Juniors/Children.
What age group is this experience for?
Pixar Putt is fun for everyone!
Can I bring my child in a pram, stroller or buggy?
Yes, however, some of the terrain is uneven, so please be aware that not every part of the course may be accessible for a pram, stroller or buggy. You are advised to carry valuables with you if you need to leave a pram, stroller or buggy near the entrance at any point as they will not be supervised.
Does this event honour Companion Cards?
Absolutely! Companion Card holders are free to chaperone anyone with a paid ticket. Simply turn up to the course and show your valid Companion Card to our team.
Is it accessible?
Due to Pixar Putt being a pop-up mini-golf experience with space restrictions and where some of the terrain is uneven, this event is not wheelchair accessible at these locations.
What happens to play in times of extreme weather?
Play will often continue, unless the weather makes it unsafe or impossible to do so. We'd encourage you to wear weather-suitable clothing on days that look uncertain so you're not caught out. However, tickets to any sessions where you deem it too wet or too hot for your team to play will be immediately valid for the next 7 days. You can arrange your rescheduled session date and time through Ticketek by clicking http://bit.ly/ContactTicketek and they will assist you.
I have purchased the wrong tickets. Can I change them?
Sure. If you have purchased tickets for an incorrect session, or would like to change session, please contact Ticketek before your booked session by clicking here and they will assist you. Please include your current booking date/time as the 'Date of Event' as it will assist Ticketek in processing your session time update request more efficiently. You can reschedule your session date and time through Ticketek by clicking http://bit.ly/ContactTicketek and they will assist you.
We’ve booked tickets but one of our group can no longer make it. Can I get a refund?
We are unable to offer refunds due to change of mind or personal circumstance. If you or one of your group can’t attend, you can invite other friends to take their place – tickets are not name-specific. Unused tickets can only be refunded if a replacement order for a new session is placed (please follow the process described in the question above).
Can I use my ticket multiple times?
Each ticket is valid for a single entry only. However, if you purchase 9 holes and you still want to keep the party going, a 9 hole extension (to a full 18-hole game) may be available for purchase at the Putt Hut ticket booth.