FREQUENTLY
ASKED QUESTIONS

What is Pixar Putt?

Pixar Putt is a themed pop-up mini-golf course made up of 18 fun and interactive holes, inspired by the stories, characters and icons from some of Pixar’s most beloved films including Toy Story, Onward, Luca, The Incredibles, Coco, Monsters, Inc., Finding Nemo, Up, Ratatouille, A Bug’s Life, Wall-E, Inside Out, Soul and others. Come and try out 9 or 18 holes of whimsical golfing fun.

Is Pixar Putt COVIDSafe?

By its very nature, Pixar Putt is physically distanced. The safety of patrons and staff is top priority and Pixar Putt will operate with a commitment to a COVID-Safe environment. Pixar Putt’s COVID-Safe measures include capped player numbers on the course; sanitiser stations located on-site; physical distancing measures everywhere possible; plus sanitising of all golfing equipment between users for every session each day.

 

Is Pixar Putt just for kids?

Pixar Putt is for everyone. The course is quirky, fun and a challenge for adults as well as kids.

 

What characters will be there?

No live characters will appear at Pixar Putt, but there is a photo opportunity with some Pixar favourite statues to check out, as you enter to course.

Where is Pixar Putt located?
 

CANBERRA

Civic Square

London Circuit

Canberra ACT 2600

 

What time/s is Pixar Putt open?
Open seven days a week until Sunday 1 May.

School Holidays (Friday 8 April – Sunday 24 April)

MONDAY - WEDNESDAY

10:00am – 8:00pm

(Last Entry is strictly 6:45pm)

THURSDAY - SATURDAY:

10:00am – 10:00pm

(Last Entry is strictly 8:45pm)

SUNDAY

10:00am – 8:00pm

(Last Entry is strictly 6:45pm)

Non School Holidays (Monday 25 April – Sunday 1 May)

MONDAY - WEDNESDAY

3:00pm – 8:00pm

(Last Entry is strictly 6:45pm)

THURSDAY - FRIDAY

3:00pm – 10:00pm

(Last Entry is strictly 8:45pm)

SATURDAY:

10:00am – 10:00pm

(Last Entry is strictly 8:45pm)

SUNDAY:

10:00am – 8:00pm

(Last Entry is strictly 6:45pm)

How do I get there?

BY CAR

There are a range of parking locations around Pixar Putt. Fees are currently payable in most car parks until 5.30pm Monday to Friday and in some between 8.30am and 12 noon on Saturday. Evening paid parking is in effect until 10.30pm on weekdays and weekends. Drivers should check ticket machines carefully to ensure they pay the correct fee and abide by any time restrictions. For more information visit www.act.gov.au/parking.

Ticket machine options to pay for parking are coins, Visa and Mastercard credit cards and, a smart phone application. ‘Parkmobile’ that is free to download via the App Store and Play Store. Disabled car parks are located behind the Canberra Museum & Gallery and in the new Constitution Avenue car park. Other parking locations include the Canberra Centre car parks, Convention Centre car park, Wilson Parking car park and the ACT Magistrates Court parking area.

BY BUS

Pixar Putt is located within a three minute walk from the Canberra City Interchange. For bus routes and timetables please visit action.act.gov.au.

BY TAXI

Canberra Theatre Centre can also be accessed by Taxi service. Patrons can be dropped off and collected from Cab Spot 11 which is located at Canberra Theatre's  Courtyard Studio entrance and stage door, a short walking distance from Pixar Putt.

BY LIGHT RAIL

Pixar Putt is located within a ten minute walk from the Alinga Street Light Rail Station. For routes and timetables please visit this link.

Do I need to bring anything?

We provide golf clubs, golf balls, score cards, pencils and hand sanitiser around the course. It is an outdoor event, so be sure to bring a water bottle and clothing that suits the temperature of the day - layers if it’s cool, or sunscreen and hat if it’s warm. And it is (mini-) golf, so there can be lots of standing! Be sure to wear comfortable shoes.

I am yet to receive my tickets by email or post - what do I do?

Your Pixar Putt tickets have been delivered by text message to the mobile phone number connected to the buyer's Ticketek account. Tickets will not be sent by email or post to any ticket buyer, so be sure to check your mobile phone.

What happens when we arrive?

When you arrive, join the physically distanced queue and await your turn to check in at the Pixar Putt entrance ticket booth. There, you will have your tickets scanned and each person will collect a putter and ball - your group will receive a scorecard. From there, you can tee off and experience a “hole” new side to your favourite Pixar movies!

 

What if I’m running late?

If your tickets are valid for a session up to 1 hour before Last Entry please come along and await your turn to enter the event. However, if you arrive outside of your allocated time there may be delays assigning you a tee time, due to COVID-Safe capacity restrictions.

PLEASE NOTE: If you arrive late for the Final Session of the day, the course is unable to stay open any later than our approved opening times, so you may need to be re-allocated to a different day.

 

How long does the experience last?

9 holes usually takes around 45-60 minutes for a group of 4 people.

18 holes takes around 1.5 - 2 hours for a group of 4 people.

PLEASE NOTE: During busy periods, particularly weekends and evenings, there could be delays and it may take longer to play Pixar Putt.

How many people are required for a team?

Pixar Putt can be played by teams of 4 people or less, as is custom for mini-golf. And a minimum of 2 people is required to play. If you wish to book a larger group size, you are welcome to do so, but the entire group still needs to split into smaller teams of 4 people or less. Each team of 2, 3 or 4 people plays one hole at a time. Once the hole is complete, they move to the next hole as a team, maintaining their physical distance between themselves and teams in front and behind them.

 

What happens to play in times of extreme weather?

Play will often continue, unless the weather makes it unsafe or impossible to do so. We'd encourage you to wear weather-suitable clothing on days that look uncertain so you're not caught out. Please arrange a rescheduled session date and time, if you'd prefer, through Ticketek here: http://bit.ly/ContactTicketek

Where can I buy tickets?

Tickets are available from pixarputt.com.au or at the Pixar Putt ticket booth, located at the entrance of the event. Please note ticket purchases at the event are subject to availability due to COVID-Safe capacity limits and all sales are strictly Card Only.

 

How will my Pixar Putt tickets be delivered?

When pre-purchased via Ticketek, your tickets will be delivered as a text message to your nominated Mobile Phone. If needed, you will also find a link to your tickets at the very bottom of your Ticketek confirmation email.

At what age do I need a ticket for my child?

All children over the age of 3 years require a ticket.

 

What ages does a Junior/Child Ticket cover?

Junior/Child Tickets cover ages from 3 - 14 years. Players 15 years and older will require an Adult Ticket.

 

PLEASE NOTE: Children under 3 are welcome to join a family group/team, free of charge, however the course has not been designed to cater to this age group. Children under 3 will not be assigned their own putter (golf-club) or ball. You may wish to pair your under 3 child with a sibling, in order to share their putter and ball, to play some of the simpler holes but not the entire course. We ask parents/guardians of children under 3 to be mindful of other paying patrons on the course following behind your team, as children under 3 tend to take longer to complete a hole. Please remain aware and considerate in order to avoid holding up play for other paying patrons on the course. 

Do I need to purchase a ticket to accompany my child?

Junior/Child ticket-holders must have at least one Adult ticket-holder with them per group at Pixar Putt at all times.

What does a Family Ticket include?

Family Tickets include play for either of the following:

2 x Adults and 2 x Juniors/Children

OR

1 x Adult and 3 x Juniors/Children.

 

What age group is this experience for?

Pixar Putt is fun for everyone!

Can I bring my child in a pram, stroller or buggy?

Yes, however, some of the terrain is uneven, so please be aware that not every part of the course may be accessible for a pram, stroller or buggy. You are advised to carry valuables with you if you need to leave a pram, stroller or buggy near the entrance at any point as they will not be supervised.

Does this event honour Companion Cards?

Companion Card holders are free to chaperone anyone with a paid ticket. Simply turn up to the course and show your valid Companion Card to our team when attending with a ticket holder.

Is it accessible?

Due to Pixar Putt being a pop-up mini-golf experience with space restrictions and where some of the terrain is uneven, this event is not wheelchair accessible.

I have purchased the wrong tickets. Can I change them?

Sure. If you have purchased tickets for an incorrect session, or would like to change session, please contact Ticketek before your booked session by clicking here and they will assist you. Please include your current booking date/time as the 'Date of Event' as it will assist Ticketek in processing your session time update request more efficiently. You can reschedule your session date and time through Ticketek here: http://bit.ly/ContactTicketek

 

We’ve booked tickets but one of our group can no longer make it. Can I get a refund?

We are unable to offer refunds due to change of mind or personal circumstance. If you or one of your group can’t attend, you can invite other friends to take their place – tickets are not name-specific. Unused tickets can only be refunded if a replacement order for a new session is placed (please follow the process described in the question above).

 

Can I use my ticket multiple times?

Each ticket is valid for a single entry only. However, if you purchase 9 holes and you still want to keep the party going, a 9 hole extension (to a full 18-hole game) may be available for purchase at the Putt Hut ticket booth.

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